Who is this course for and Why should I do it?

This course is suitable for any staff member who is dealing with patient queries on a daily basis.

The significance of non-clinical triage training for all staff members, especially medical receptionists, is crucial. It ensures the effective management of patient’s needs, the ability to prioritise cases and provide appropriate support which contributes significantly to the smooth functioning of healthcare services.

Non-clinical ensures the effective management of patient’s needs, the ability to prioritise cases and provide appropriate support which contributes significantly to the smooth functioning of healthcare services.

It is recommended to have a formal policy in every practice, addressing how staff are expected to respond to requests from patients by phone for emergency or urgent appointments. A robust policy can assist in giving the authority and the confidence to non-clinical staff members to call an ambulance, if necessary, if a clinical member of the team was not on the premises.

Ongoing training helps remove uncertainty and helps equip staff members with the skills to analyse the level of urgency presented. Every practice has busy hours throughout the day, there may be unscheduled sick leave or staff members on maternity leave at the same time, necessitating temporary staff covering reception. A printed guide can be invaluable as emergencies can happen at the most inopportune times. Information on the policy should be available to patients and other key stakeholders.

How It Works

Our programme offers  on-demand materials, accessible through a secure online portal. 

You will have 9 modules available to you as part of the non-clinical triage course. After completing the eight modules, you will be required to complete a Multiple Choice Question quiz, aiming for a passing grade of 80%. Upon successfully passing the quiz, you will be awarded your Best Practice Certificate.

Certification 

Upon completion, you’ll receive a Best Practice Certificate, validating your mastery in Non-Clinical Triage!

Learning Outcomes 

1. Acquire a comprehensive understanding of the principles and concepts involved in non-clinical triage.
2. Develop the ability to effectively prioritize non-clinical issues and situations.
3. Enhance your communication skills to effectively interact with patients seeking care in General Practice
4. Demonstrate competence in assessing and managing various non-clinical scenarios and challenges.
5. Cultivate problem-solving skills to address diverse non-clinical issues and provide appropriate solutions.
6. Develop an understanding of strategies for effectively managing diversity and promoting inclusion in patient interactions
7. Establish a solid foundation for best practices in non-clinical triage through practical application and sample scenarios.