Who is this course for and why should I do it?

This course is for medical receptionists working in General Practice.

The Fundamentals course is ideal for Medical Receptionists who have recently started in a medical receptionist role.

The Fundamentals for Medical Receptionists course, equips you with the essential skills and knowledge needed to thrive in the dynamic and crucial role of a medical receptionist. As the first point of contact for patients, you play a pivotal role in shaping their healthcare experience. This course is designed to provide you with a comprehensive understanding of the fundamental aspects of medical reception, blending theoretical concepts with practical insights to ensure you are well-prepared for the demands of this vital position.

Throughout this course, you will delve into key topics such as your role as a medical receptionist, practice policies, patient communication, appointment scheduling, medical terminology, managing risks, basic non-clinical triage and GDPR & Confidentiality. Our goal is not only to enhance your competence in administrative tasks but also to cultivate a deep understanding of the healthcare industry, emphasizing the importance of empathy, professionalism, and accuracy in your role.

How It Works

Our programme offers  on-demand materials, accessible through a secure online portal. An assignment kick starts your learning journey, followed by pre-recorded sessions to reinforce your understanding. 

At the end of the course you are required to complete a final exam. You must achieve a minimum grade of 80% to pass the exam, you will have an unlimited number of attempts.

Certification

Upon completion, you’ll receive a Best Practice Certificate, validating your mastery in The Fundamentals.

Modules include:

• The Role of a Medical Receptionist
• Practice Policies - Lesson 1
• Managing Phone Calls
• Scheduling Appointments
• Basic non-clinical Triage
• Managing Risks in Reception
• GDPR & Confidentiality