SPARK:
A Programme by Best Practice Academy
Build Knowledge | Elevate Standards | Inspire Confidence
The SPARK Programme
What Is SPARK?
A CPD-recognised development programme tailored for non-clinical staff in General Practice, with new content offered every month. This first-of-its-kind training supports receptionists and secretaries through:
- Structured, role-specific content
- Community support and expert sessions
- Certificates, badges, and CPD credit recognition
The Four Core Strands Covered:
Core Competencies
Foundational knowledge, professionalism, and your role in the practice
Communication in Practice
Confident, calm, and compassionate communication - with patients and the team
Policies & Protocols
Understanding practice policies, confidentiality, and safe, consistent procedures
Everyday Excellence
Organisation, focus, accountability, and setting the tone for patient care
Why Practices Subscribe
Subscription Model
What Your Team Receives
CPD Recognition
What Makes This Different?
FAQs
Q: Is this a one-time course or ongoing programme?
A: This is a structured, evolving programme. Your subscription is a minimum 12-month commitment with ongoing CPD development.
Q: Can new staff join anytime?
A: Yes — they begin from Month 1, regardless of when they join your practice.
Q: How do we cancel?
A: After the initial 12-month term, you may cancel with 30 days' notice.
Q: Do we need a Practice Manager to run this?
A: No. SPARK supports practices with or without formal management roles.
Support your team. Standardise your training. Recognise your frontline professionals.
